Refund policy
We strive to ensure that our customers are satisfied with all of our products. However, if you wish to return a product, kindly follow the instructions below.
Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged, not as described, or incorrect. We will assess the issue and provide the remedy required by law, which may include a repair, replacement, price reduction or refund.
You retain all statutory rights under the Consumer Rights Act 2015. Nothing in this policy requires you to report a fault immediately or limits your legal remedies.
Cancelling an online order
If you are a UK consumer buying goods online, you generally have the right to cancel your contract within 14 days without giving a reason. The cancellation period normally ends 14 days after the day on which you, or a person you nominate, receives the goods.
To cancel, contact us at eradiamante@outlook.com with a clear statement that you wish to cancel.
After telling us that you wish to cancel, you must return the goods without undue delay and within 14 days. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the goods’ nature, characteristics and functionality.
Exceptions to cancellation
The statutory cancellation right does not apply, or may be subject to specific conditions, for certain goods, including:
- goods made to your specifications or clearly personalised; and
- sealed clothing or other goods that are unsuitable for return for health-protection or hygiene reasons where the seal has been broken after delivery.
We will explain any applicable exception before the order is placed.
Return postage
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty, incorrect or not as described.
If you cancel in accordance with the statutory cancellation right, we will reimburse the price paid and the cost of our basic standard delivery option. We will not reimburse any additional cost resulting from your choice of an expedited or premium delivery option.
Refunds
We will reimburse you without undue delay and within 14 days after:
- the day on which we receive the returned goods; or
- if earlier, the day on which you provide evidence that you have returned them.
We may withhold reimbursement until we have received the goods or you have supplied evidence of returning them, whichever is earlier. Refunds will normally be made using the original payment method. We will not charge a refund fee.
Sale items
Buying an item at a discounted or sale price does not remove your statutory rights. Sale items remain subject to applicable cancellation rights, and your statutory rights continue to apply where goods are faulty, damaged, incorrect or not as described.
Exchanges
Where you wish to change your mind, you may cancel the original order in accordance with this policy and place a new order. This does not affect your statutory rights if goods are faulty, incorrect, damaged or not as described.
How to contact us
For cancellations, returns, refunds or questions regarding this policy, please contact:
Abeera Haus
Email: eradiamante@outlook.com
